We are here to grow your business

Affinity Business Solutions provides quality & cost effective Contact Center solutions to customers in Retail, Customer Service, Travel & Technology Sectors.

We can run your business

Customer Service and sales through Voice, Chat and Email Support.

We can grow your revenue

We have a team of experienced sales and customer service executives.

We provide our services wordwide

Our different processes make us interact with the customers all over the world.

About us

Our Mission

• We Understand Your Business. Our mission is to deliver the best possible services in the world.
• To provide the highest level of call center services in a friendly and professional manner.
• To provide our employees with a challenging and rewarding career.
• To help clients achieve their most ambitious marketing goals and strategic communications objectives.
• To provide creative solutions, timely and responsive services.

Our Culture

BPO employees work hard day and night to and under go a lot of target pressure to meet the required deadlines. We provide our employees with certain additional facilities to de-stress themselves from the long and hectic working hours and rejuvenate themselves.

The culture we focus on:
• Employee friendly
• 24*7 work environment
• Regular events and parties
• Regular rewards n recognitions
• Daily team building activities and exercises which provide a play at work atmosphere.
• Pay packages matching the best in the industry.

Core Values:

Ownership : Our employees are open to any responsibility and take control of how the situation develops. They have the ability to judge between the right and the wrong.
Integrity and Honesty : Our agents are reliable, fair, sincere, trust worthy and law abiding. We never compromise on the security. Our staff is made to sign non-disclosure agreements and any data security breach is severely penalized.
Employee Focus :We concentrate on creating such an environment for our employees that ensures their happiness and makes them content with their current job and work environment.
Institutionalize Quality : Our quality is our major forte. Quality plays a vital role in our achieving the desired results and exceeding the customer satisfaction.
Reward & Recognize : We believe in rewarding and recognizing the efforts of our employees which in turn boosts and motivates them.